At Depends IT Ltd., we are committed to providing high-quality IT services to our clients. If for any reason you are not satisfied with the services provided, please review the following refund policy. By using our services, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. Refunds may be issued under the following circumstances:

Non-performance or Incomplete Service: If we fail to deliver the services as agreed upon in the contract or service agreement, you may be eligible for a refund for the undelivered portion of the service.
Overpayment: If you have been charged an amount greater than the agreed price or mistakenly paid twice, we will issue a refund for the excess amount.
Cancellations: Refund eligibility for cancellations depends on the terms specified in the service agreement. Please refer to your contract for cancellation procedures and refund guidelines.

Refund requests will not be honored under the following circumstances:

Services Rendered: If services have been completed or partially completed, and the work has been accepted, no refunds will be issued.
Change of Mind: Refunds will not be issued if you simply change your mind about using our services or no longer wish to proceed with the project after the service has started.
Late Requests: Refund requests must be made within a reasonable time frame after the service has been provided. Requests made after 30 days of service delivery will not be considered for a refund.

<2. Refund Process

If you believe you are eligible for a refund, please follow the steps below:

Contact Us: You must notify us within 30 days of the service or payment issue. Please email us at info@dependsit.com with your request and provide supporting documentation (e.g., invoices, communications, or contract details).
Review and Evaluation: Our team will review your refund request and assess the situation. We may request additional information or clarification to understand the nature of the issue.
Approval and Refund Issuance: If your refund request is approved, the refund will be processed within 14 business days from the date of approval. Refunds will be issued to the original method of payment.
Non-Refundable Charges: Please note that any setup fees, administrative fees, or third-party costs (e.g., purchased software licenses or external service fees) are non-refundable.

<h3style=’color:#B3B3D1′>3. Refund Timeframes

Refunds, once approved, will typically be issued within 14 business days, depending on the payment method. For payments made by credit card or bank transfer, it may take up to 30 days for the funds to appear in your account, depending on your bank’s processing times.
<h3style=’color:#B3B3D1′>4. Exceptions

Certain services and products may have specific refund policies as outlined in their individual contracts or agreements. These may include custom software development, subscription-based services, or services that involve third-party vendors. Always refer to the specific terms for such services.

5. Contact Us

If you have any questions or concerns about this Refund Policy or would like to request a refund, please contact us:

Depends IT Ltd.
Phone: +880 194 309 4871
Email: info@dependsit.com
Website: www.dependsit.com
Address: [Insert Company Address]

Disclaimer: This Refund Policy is a general template and should be reviewed by a legal professional to ensure compliance with applicable laws and tailored to your specific business practices.